IT SUPPORT SERVICES
Reliable IT support for your business, school or organisation.
Practical IT support for devices, networks, email, internet, security and everyday technology problems. Whether you need one-off help or ongoing managed support, we keep things simple, clear and local.
Local & reliable
Support from people who understand.
Fast response
We respond quickly and keep you updated.
Plain English
No jargon. Just clear explanations.
Support where you need it most.
Laptops, desktops, printers, tablets and everyday troubleshooting.
Router setup, Wi-Fi issues, cabling checks, connectivity and performance problems.
Mailbox setup, Outlook issues, user accounts, password resets and Microsoft 365 support.
Security checks, safe browsing, updates, endpoint protection and practical advice.
Help with backup planning, file recovery, cloud storage and device protection.
Remote help when possible, on-site support when the job needs hands-on work.
MANAGED IT SUPPORT
Ongoing support without the confusion.
For organisations that need regular help, IOANET can provide managed IT support across devices, users, networks and essential systems. We help monitor issues, keep systems updated and provide support when your team needs help.
- Monthly device support
- Regular system checks
- Security and update support
- User and email assistance
- Remote and on-site help
- Clear support reporting
Small IT issues can slow down the whole team.
Slow
computers
Wi-Fi
dropping out
Printer not
connecting
Email not
working
New staff
needing setup
Old devices
needing replacement
Security warnings
or suspicious emails
Internet or
router issues
Files not backing
up properly
Flexible support options for every organisation.
From $120 + GST per hour
For troubleshooting, setup, repairs, checks and general IT support when you need help with a specific issue.
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From $30 + GST
per device / month
For ongoing support, monitoring and maintenance across your organisation’s devices and essential systems.
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Quoted separately
For schools, churches, organisations and businesses with multiple users, devices, sites or systems that need a tailored support arrangement.
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How support works
1. Contact us
Tell us what’s going on and how we can help.
2. Diagnose
We review the issue and recommend the right solution.
3. Fix or resolve
We get the job done and test everything properly.
4. Follow up
We check in to make sure everything is working well.
Need help with your IT
Tell us what is not working, what you need set up, or what you want managed. We’ll help you work out the best support option.
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