How to Troubleshoot Slow Internet Issues

While some of these factors are within your control, such as the WiFi setup within your home or the electronic devices you’re using, there are also external elements that can lead to sluggish internet. The number of devices you have connected to your home network can impact your internet speed. For example, if multiple devices are streaming videos or downloading large files simultaneously, it can put a strain on your network and cause slower speeds. Additionally, the location of the server you’re connected to, network capability, and outages can also play a role in slowing down your connection.

Steps you can take to identify the issue

1. Check your internet plan: Make sure that you have subscribed to an internet plan that offers high-speed internet, and that your internet service provider (ISP) is not experiencing any outages or maintenance.
2. Test your internet speed: Login into your account and run the speed test to determine your current internet speed, download and upload speeds. If they are lower than usual, you need to restart your router.
3. Check your router: Make sure that your router is placed in a central location in your home, away from obstructions and other electronics that may interfere with the signal. Also, check if there are any firmware updates available for your router and install them if necessary.
4. Check your network devices: If you have multiple devices connected to your network, they may be causing a bottleneck. Try disconnecting some of them and see if your internet speed improves.
5. Consider upgrading your equipment: If your router or modem is old or outdated, it may be time to consider upgrading to a newer model that supports faster speeds. You can purchase our WiFi Gigabit Router router from our shop.
6. Contact our Team: If you have tried all the above steps and are still experiencing slow internet speeds, contact our Team and explain the issue. They may be able to provide additional troubleshooting or upgrade your service to a faster plan.