If you can't make a payment,
you can request support here

Here we provide information and resources to support families who may be struggling to pay their bills. We understand that financial hardship can be a difficult and stressful experience, especially when it comes to essential services like electricity, water, and internet.

If you are a family who is struggling to pay your internet bill, we are here to help. Our organization offers a range of resources and support services to help families in need. One option we offer is a “Sponsor a Family” program, where generous individuals and organizations can help struggling families pay their internet bills.

Here’s how the program can help you:

  1. Apply for assistance: If you are struggling to pay your internet bill, you can apply for assistance through our program. We will verify your eligibility and assess your needs.

  2. Receive sponsorship: If you are eligible, a sponsor will be assigned to your family to pay off your unpaid internet bills. The sponsor will make a donation directly to your internet service provider to cover your outstanding balance.

  3. Follow-up support: After your bills have been paid, we will provide follow-up support to help you manage your finances and access other resources that can help you improve your financial situation.

We understand that financial hardship can be a stressful and overwhelming experience, and we want to help ease the burden for families in need. Our Sponsor a Family program is designed to provide immediate assistance to families who are struggling to make ends meet.

In addition to our Sponsor a Family program, we offer a range of other resources and support services to help families who are facing financial hardship. Our financial counselling services can help you create a budget, manage debt, and plan for the future. We also provide information on community resources, such as food banks, utility assistance programs, and job training programs.

You can get support from a sponsor

Elgibility Criterias
  1. You must be a customer for at least three months
  2. You never missed a payment 
  3. Your story checks out
  4. Agree to work with a budget expert
  5. Successful applicants will be assigned a support package depending on their need and their financial situation
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